Legal
Cancellation information
Last updated 2026-10-05
What you pay if you cancel, when you can cancel without a charge, and how your money is protected.
This page summarises the payment and cancellation terms in our booking conditions, which form part of every booking. If anything here differs from the booking conditions, the booking conditions apply.
Paying for your trip
| Trip | When you book | Before departure |
|---|---|---|
| All trips except Expeditions | 30% deposit | Balance 60 days before departure |
| Expeditions | 20% deposit | 50% in total by 180 days before departure; balance by 120 days |
If you book after a payment date has passed, you pay everything due by then when you book. You must take out travel insurance, including cancellation cover, when you book.
If you cancel
Tell us in writing. The charge depends on the day we receive your cancellation.
| Trip | Cancellation received | Charge |
|---|---|---|
| All trips except Expeditions | More than 60 days before departure | Your deposit (30% of the trip price) |
| All trips except Expeditions | 60 to 46 days before departure | 50% of the trip price |
| All trips except Expeditions | 45 days or fewer before departure | 100% of the trip price |
| Expeditions | More than 180 days before departure | Your deposit (20% of the trip price) |
| Expeditions | 180 to 121 days before departure | 50% of the trip price |
| Expeditions | 120 days or fewer before departure | 100% of the trip price |
After you cancel, we will try to fill your place and to recover costs from our suppliers. If we do, we reduce your charge by what we recover, but we cannot promise to do either. We refund anything due to you within 14 days.
Cancelling without a charge
You can cancel without a charge if unavoidable and extraordinary circumstances at or near your destination significantly affect your trip or your travel there. This will generally include the UK Foreign, Commonwealth & Development Office advising against all travel, or all but essential travel, to your destination. You can also cancel without a charge if we make a significant change to your trip that you do not accept, or if we increase the price by more than 8%. In each case we refund everything you have paid within 14 days.
You can transfer your place to someone else who meets the conditions of the trip by telling us in writing at least 7 days before departure.
If we cancel
Every trip needs a minimum number of travellers. We confirm in writing whether your trip will run by 60 days before departure, or 180 days for Expeditions, and we will not cancel for low numbers after that. We recommend that you do not book flights until we have confirmed that your trip will run. If we cancel your trip, we refund everything you have paid within 14 days.
Your money is protected
We are a member of Protected Trust Services (PTS), membership number 6573. Every payment you make for your trip goes into a ring-fenced trust account managed by independent trustees, and every payment out of it is approved by an independent trustee. If we become insolvent, you will receive a refund of the money you have paid for any part of your trip not provided. You can check our membership on PTS's member listing.
Questions
Email tommy@atlas51.co or write to our registered office: 2 Beeches Road, London, England, SW17 7LZ.